Warranty issue

[aaniketh]

I am writing regarding the warranty status of my recently purchased HP laptop.
Order Details:
Order ID: OD432448485380******
Order Date: 29-09-2024
Invoice Date: 05-10-2024
Serial Number: 5CD33*****
While checking my warranty status on the HP support website, I noticed the following details:
Coverage Type: Factory Warranty
Service Type: Warranty Hardware Maintenance Off-Site
Status: Expired
Start Date: August 26, 2023
End Date: October 24, 2024
Time Remaining: Warranty Expired
This seems to be incorrect, as I only purchased the laptop recently, and the warranty should still be valid. I would like to
raise a complaint regarding this discrepancy and request assistance in updating the warranty details so I may avail
support services if needed.

[Hawks_Eye]

Hi @aaniketh 

Welcome to the HP Support Community! We're here to help you get back up and running.

The warranty at times gets accounted for in the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

 Take care, and have an amazing day!

Regards, 

Hawks_Eye