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HP Recommended
HP 120W 19.5V 6.15A Charger 732811-001 710415-001 4.5MM Blue Tip
Microsoft Windows 10 (64-bit)

My laptop is about three years old (out of warranty) and the power supply has died THREE times. Each time I buy an OEM replacement and it seems like there should be a warranty replacement for these, but I can't find relevant info on the HP site.

 

Does anyone know if it's possible to have HP replace these under warranty?732811-001 710415-001732811-001 710415-001

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It was not easy to contact someone at HP, but the answer per the chat below is that HP provides NO warranty on an OEM HP power supply that was not purchased from them an 4X the cost of other sellers.

 

HP Chat

Customer at 11:32:08 AM

Initial Question/Comment: I'd like to know what the warranty is on the HP 776620-001 Smart AC adapter

Connected with Maria Jose. Your reference number for this chat session is 5158712.

Maria Jose at 11:34:44 AM

Hello my name is Maria

Maria Jose at 11:38:24 AM

we can assure you that the part has multiple advantages for your device performance. Also, the part is completely covered by a one-year warranty. In case you have any issues, we will be more than glad to help you.

Maria Jose at 11:39:09 AM

Price: $104.80 + shipping and taxes.
Description:Smart AC adapter (150W) - 4.5mm

Customer at 11:39:10 AM

I bought a 710415-001 (which this unit replaces) last year and it died; I want to know if HP will replace it under warranty.

Maria Jose at 11:39:54 AM

I understand . May I have the order number please? In order to check the order status

Customer at 11:40:22 AM

I did not order from HP but it's an HP OEM device. Does that mean it has NO warranty?

Maria Jose at 11:41:29 AM

Yes, since you don't bought the part with us ,you don't have an HP warranty

 

View solution in original post

2 REPLIES 2
HP Recommended

@SkiRX 

My experience has been that the original warranty of the PC is the governing factor -- so if you buy a part after that has expired, it is not covered under the original warranty.  As to whether or not it has its own warranty, we can't provide official word on that.

 

You would have to check directly with HP Customer Support about warranties on HP parts.

 

To contact HP Support see the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Goto this page https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

It was not easy to contact someone at HP, but the answer per the chat below is that HP provides NO warranty on an OEM HP power supply that was not purchased from them an 4X the cost of other sellers.

 

HP Chat

Customer at 11:32:08 AM

Initial Question/Comment: I'd like to know what the warranty is on the HP 776620-001 Smart AC adapter

Connected with Maria Jose. Your reference number for this chat session is 5158712.

Maria Jose at 11:34:44 AM

Hello my name is Maria

Maria Jose at 11:38:24 AM

we can assure you that the part has multiple advantages for your device performance. Also, the part is completely covered by a one-year warranty. In case you have any issues, we will be more than glad to help you.

Maria Jose at 11:39:09 AM

Price: $104.80 + shipping and taxes.
Description:Smart AC adapter (150W) - 4.5mm

Customer at 11:39:10 AM

I bought a 710415-001 (which this unit replaces) last year and it died; I want to know if HP will replace it under warranty.

Maria Jose at 11:39:54 AM

I understand . May I have the order number please? In order to check the order status

Customer at 11:40:22 AM

I did not order from HP but it's an HP OEM device. Does that mean it has NO warranty?

Maria Jose at 11:41:29 AM

Yes, since you don't bought the part with us ,you don't have an HP warranty

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.