Warranty shows expired

[cherylcor11]

I have had to exchange my laptop twice due to audio issues that could not be repaired so I was offered an exchange and told that the extended warranty I had purchased would transfer over to this exchanged laptop until it expired.  I still have a month to go and it is showing the month left on my account, but when I try to access help, it says my coverage has ended and there is no support!  I specifically asked the first agent I spoke to about this when exchanging the laptop and was told not to worry, I would still have the remaining month.  And I cannot contact anyone to protest this even though I still have an open case.  Can someone help me please?

[Dilip_18]

Hi@cherylcor11,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing warranty issues with the HP Spectre X360 Notebook. I apologize for the Inconvenience.

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. 

Please reach out to the HP Technical Support team in your region regarding the warranty update.

Click on this link - https://support.hp.com/us-en/contact-hp

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[cherylcor11]

NO, this does not help!  I have tried that and it just shows :

YOUR LOCATION IS SET TO UNITED STATES.  CHANGE YOUR LOCATION

BE SURE YOUR LOCATION IS SET  CORRECTLY TO ENSURE ACCURATE CONTACT OPTIONS.

THIS PRODUCT IS NO LONGER SERVICED BY HP.  YOU MAY SEARCH FOR POSSIBLE SOLUTIONS ON THIS SUPPORT WEBSITE.

This is ridiculous.  By the time I am able to reach someone, I will be out of warranty.   I will never buy another HP product.   Horrible customer service.