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- Re: Warranty
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03-18-2017 09:42 AM - last edited on 03-18-2017 05:32 PM by danny-r
I just bought mine 16 March, yet the computer says the warranty will expire at the end of January, 10 1/2 months now equals 1 year? Common Core being taught at HP?
Solved! Go to Solution.
Accepted Solutions
03-21-2017 12:58 PM
Hi @ScBeller,
Thank you for posting on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
03-19-2017 12:02 PM
Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.
I read that you purchased a new HP computer on 16th March 2017. However, the computer says the warranty will expire at the end of Jan 2018.
I would like to inform you that HP products come with a 1-year factory warranty which starts from the date of purchase. I suggest you to contact HP phone support and have the warranty updated for your new HP computer. The phone support team will register the product based on the product and serial no. of the computer.
If you're unable to contact phone support then please let me know your country fo residence and I will locate the information.
Cheers! 🙂
03-20-2017 03:40 AM
I contacted HP via on-line chat over the weekend. Had to email my invoice (essentially forward the invoice/purchase confirmation email I received from HP back to HP) and the pop team will supposedly correct the warranty date.
I'll ty to remember to update this thread if/when the problem is solved. Thanks!
03-20-2017 08:38 AM
You're welcome. 🙂
I'm glad to know that the POP team is being notified to correct the warranty. Thanks for your patience and cooperation in the meantime. Please feel free to let me know if you have any further questions. Take care!
03-20-2017 06:58 PM
Got a text message saying it was fixed, but it is not. I refreshed the waranty status (twice to be sure) and it still shows as 30 Jan instead of 15 March. the warranty dispute page is also useless as it shows "nothing" for my computer.
03-21-2017 12:58 PM
Hi @ScBeller,
Thank you for posting on the HP Support Forums,
I have brought your issue to the attention of an appropriate team within HP.
They will contact you shortly and likely request information from you in order to look up your case details or product serial number.
Please look for a private message from an identified HP contact.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee
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