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‎09-03-2017 07:57 AM - last edited on ‎09-03-2017 11:55 AM by Retired

HP Recommended
Product: HP Notebook-14am030na
Operating System: Microsoft Windows 7 (64-bit)

My Bios is showing a hard drive failure message. My warranty information comes up on the HP site the warranty check as valid and in date with 4 months remaining but when I try and send details of my problem to claim under the warranty the page says it cannot verify the staus of the warranty and very annoyingly points me to this site as the only form of communication. Please can someone tell me why this is and how/where I can report this?

Details are HP Notebook - 14-am030na 

[Personal Information Removed]
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-03-2017 09:13 AM - edited ‎09-03-2017 01:12 PM

HP Recommended
@Chrizz33 wrote:

My Bios is showing a hard drive failure message. My warranty information comes up on the HP site the warranty check as valid and in date with 4 months remaining but when I try and send details of my problem to claim under the warranty the page says it cannot verify the staus of the warranty and very annoyingly points me to this site as the only form of communication. Please can someone tell me why this is and how/where I can report this?

Details are HP Notebook - 14-am030na 

 

Hi,

 

If you wish to send the computer to HP for repair.. Call this number HP Support 1800 474 6836

Note: Avoid posting your computer's serial number

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


View solution in original post

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5 REPLIES 5

‎09-03-2017 09:13 AM - edited ‎09-03-2017 01:12 PM

HP Recommended
@Chrizz33 wrote:

My Bios is showing a hard drive failure message. My warranty information comes up on the HP site the warranty check as valid and in date with 4 months remaining but when I try and send details of my problem to claim under the warranty the page says it cannot verify the staus of the warranty and very annoyingly points me to this site as the only form of communication. Please can someone tell me why this is and how/where I can report this?

Details are HP Notebook - 14-am030na 

 

Hi,

 

If you wish to send the computer to HP for repair.. Call this number HP Support 1800 474 6836

Note: Avoid posting your computer's serial number

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎09-03-2017 01:03 PM

HP Recommended

Thanks I'll do that. I can see the serial number has been removed froim my post but still shows on your reply.  I can't remove it from there. Are you able  remove it? 

Was this reply helpful? Yes No

‎09-03-2017 01:12 PM

HP Recommended
@Chrizz33 wrote:

Thanks I'll do that. I can see the serial number has been removed froim my post but still shows on your reply.  I can't remove it from there. Are you able  remove it? 

Hi,

 

Done removing it. Sorry it slipped.. 🙂

 

Regards,

ichi

"Education costs money; so does Ignorance"

If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!


Was this reply helpful? Yes No

‎09-03-2017 01:27 PM

HP Recommended

No problem. Thanks for your help.

Was this reply helpful? Yes No

‎07-06-2018 09:49 PM

HP Recommended

Thank you very much.  I called the # you gave and bingo .. they are sending a box... maybe this will end well.  Thanks again.

Was this reply helpful? Yes No
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