Warranty

[grandpalawrence]

I received this new laptop couple days ago.   HP Support website indicates that warranty is expired.   Have another laptop registered.  Same model purchased March 2020.   My new laptop, has expired warranty on support website.   I have problem with this.  Did not find Board related to Warranty.  What Board should I have chosen?

Posted message above few weeks ago.  Got note from Zoe today prompting me to look at issue, again.  Found a Google link to HP Official website for warranty information on their products.  HP website says that the laptop that I just purchased, warranty started October 15, 2019, and expires October 14, 2020.  My warranty expired five years before I purchased product!

[zoey7886]

@grandpalawrence, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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