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‎08-30-2023 03:52 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-cp0000 (2Q7W8AV)
Operating System: Microsoft Windows 11

Hello,

 

I upgraded the HP notebook "HP 17.3-inch laptop PC 17-cp0000 (2Q7W8AV)" and the RAM from 8GB to 16GB. Does this void the warranty?

 

Greetings, Frank.

Category:
2 REPLIES 2

‎08-30-2023 04:41 PM

HP Recommended

@Franky-4444 

 

Warranty is a grey/gray area, very hard to say in concrete. For new generation machines, adding something or fixing something is a work for Authorized Service Provider parts .

 

However you can add yourself. If something went wrong due to this upgrade, I think HP would not honor warranty.


Hope this makes sense.


Regards.

BH
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‎08-30-2023 08:34 PM - edited ‎08-30-2023 08:35 PM

HP Recommended

Hi, @Franky-4444 

 

If your notebook ever needs service within the warranty period, you must return it to its original hardware configuration.

 

That would mean removing the additional 8 GB of memory you installed, before sending it into HP for repairs.

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