02-12-2019 05:12 AM - edited 02-12-2019 05:16 AM
So, some water fell on my laptop. Being my first experience, I just rubbed away all the water and tilted the laptop to allow any remaining liquid to be removed, assuming the problem to be fixed. I let my laptop remain on, for about 3 mins. Then, I noticed that my laptop had shut off itself. When I turned it on, I found a "Boot Device not Found" Error. I reset the BIOS and got the error fixed. Then when I got to the desktop, I found some unusual things. The USB slots would connect, then disconnect, then not make any sounds. Some processes became unresponsive. After a bit, I heard some sizzling sound and immediately turned off the laptop. It had been turned on for 10 mins since I reset the BIOS. I'm now leaving the laptop shut off for a few days. Can my laptop really be the same again, at this point?
02-13-2019 01:16 PM
Welcome to HP Forums,
This looks like a possible hardware failure with the notebook. I would personally suggest you contact our HP support team for available service related options.
HP support can be reached on www.hp.com/contacthp
Select the product type.
Enter the serial number of your device or select let HP detect your product option.
Select the country from the drop-down.
You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
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