GreyEye21 Student
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Water damaged Laptop

Example: Pavilion 15
Microsoft Windows 10 (64-bit)

So, some water fell on my laptop. Being my first experience, I just rubbed away all the water and tilted the laptop to allow any remaining liquid to be removed, assuming the problem to be fixed. I let my laptop remain on, for about 3 mins. Then, I noticed that my laptop had shut off itself. When I turned it on, I found a "Boot Device not Found" Error. I reset the BIOS and got the error fixed. Then when I got to the desktop, I found some unusual things. The USB slots would connect, then disconnect, then not make any sounds. Some processes became unresponsive. After a bit, I heard some sizzling sound and immediately turned off the laptop. It had been turned on for 10 mins since I reset the BIOS. I'm now leaving the laptop shut off for a few days. Can my laptop really be the same again, at this point?

HP Support Agent
HP Support Agent
20154 20105 1317 2092
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Water damaged Laptop



Welcome to HP Forums,


This looks like a possible hardware failure with the notebook. I would personally suggest you contact our HP support team for available service related options.


HP support can be reached on

Select the product type.

Enter the serial number of your device or select let HP detect your product option.

Select the country from the drop-down.

You should see the HP phone support number or Chat option listed.


Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!


I am an HP Employee

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