Way too many issues in a single laptop

[GodShanty]

Hello HP Community,

I am reaching out to share my ongoing experience with my HP laptop and to request a replacement due to persistent issues within a span of just 1.5 years, despite having an extended warranty.

My laptop has experienced several recurring problems, including:

• One key on the keyboard has popped up
• Previous issues with the display, which has been replaced twice through the warranty
• A fan replacement once through the warranty
• Current issues with the USB port

I have been informed that the repair for the keyboard issue will require payment and is not covered under the warranty. Additionally, I have been told that if I do not pay for the keyboard repair, HP will not provide any further service for this laptop. Given the history of these recurring problems, including multiple display and fan replacements, I believe the laptop may have an inherent defect.

Instead of paying for the repair, I am requesting a replacement unit for the following reasons:

1. Persistent Problems: The laptop has faced multiple issues within just 1.5 years, including problems with the keyboard, display, fan, and USB port. These recurring issues suggest a fundamental defect with the device.

2. Previous Repairs: The display has been replaced twice and the fan once under warranty. The ongoing problems indicate that these repairs have not resolved the underlying defect.

3. Replacement Necessity: Paying for further repairs does not address the root cause of these persistent issues. A replacement unit would offer a more reliable solution and ensure that I receive a fully functional device.

I am seeking a replacement unit to resolve these issues effectively and avoid additional costs. Any assistance or guidance from the community on how to proceed would be greatly appreciated.

Thank you for your attention.

[A_Gayathri]

Hi @GodShanty , 

Welcome to the HP Support Community

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

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