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‎03-14-2020 02:11 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0118au
Operating System: Microsoft Windows 10 (64-bit)

I recently bought the HP ENVY X360 - 13-ar0118au laptop and in the product description, it was mentioned that it comes with Windows Hello that allows you to login with your face. But when I try to enable hello face it is showing that "We couldn't find the camera compatible with windows hello face". 

Is the laptop compatible or not 

Please help

12 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2020 05:32 AM

HP Recommended

@Karmanya01 

 

Its specs

 

   https://support.hp.com/au-en/document/c06503615

 

No, its camera is NOT compatible with Facial recognition with Hello. Where did you get "it was mentioned that it comes with Windows Hello that allows you to login with your face". ? Looks like that was NOT true.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎03-14-2020 05:32 AM

HP Recommended

@Karmanya01 

 

Its specs

 

   https://support.hp.com/au-en/document/c06503615

 

No, its camera is NOT compatible with Facial recognition with Hello. Where did you get "it was mentioned that it comes with Windows Hello that allows you to login with your face". ? Looks like that was NOT true.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-14-2020 05:59 AM

HP Recommended

The Amazon store I bought it from, looks like it was false information.

Thanks

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