Web cam not working

[Gary-Arc]

I have posted this under 1 or 2 different thread that relate to my exact problem but then noticed on one thread that was marked "Solution" that loads of people were then saying "I don't have a kill switch and I have the same problem" and one HP expert said "Post a new thread for better exposure" so here it is:

I'm surprised there isn't more info on this???

I have a home HP laptop and i'm a computer engineer.

My home laptop I have done EVERYTHING with and as a computer engineer there have been at least 30 other laptops that are all HP's with this same very problem within the last fortnight. Actually it was 31 but the extra one was a custom built laptop that I did myself (Clevo shell) and that I tried to fix and because of the 30 other HP's I made the problem harder than it was. Fixed that one just by pressing FN+F6 (looking at my own more updated Clevo shell it is FN+F10 on this one).

On my home HP and the other 30+ that I am dealing with and attempting to repair but thought I would fix my daughters one first. There isn't a kill switch - nothing on the side and no FN key that controls the webcam as I have interrogated them very carefully.

The original fault is (after much diagnostics) that the webcam sits in device as a hidden device. Uninstalled the device and rebooted and it worked for 3seconds and then went back to square one the second I got internet access. Repeated multiple times and eventually the camera just fails to show at all in device manager.

When I say I have done everything I really do mean it. Bios update - done. Chipset update - done. EVERY driver that is available for my model HP re-installed of the HP site - DONE.

There is a MAJOR fault with HP's and I suspect a recent update otherwise why did these 30+ HP's suddenly all go wrong at once???

Admittedly I haven't found the webcam and/or software as a separate download for my model so have assumed it is included in the Chipset or USB drivers but maybe it is out there somewhere and there might be a fix.

Being fairly certain that the only thing that can affect 30+ HP's (all different models) at the same time is a windows update and having tried to uninstall updates one by one without any success I am praying the fix might be within the May 2020 Feature update because I can't find any other fix???  

[praveen196]

@Gary-Arc Welcome to HP Community!

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http://support.hp.com/us-en/document/c03754824

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