Webcam NotWorking

[helpwithmypc99]

HP remoted in about a week ago and fixed my webcam, it propably took them5 minutes. Now for some reason the webcam is not working again. Any ideas

[Max3Aj]

Hi @helpwithmypc99, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If HP support team was able to fix it remotely in just a few minutes, they likely adjusted a setting, re-enabled a driver, or restarted a related service. Try these steps to fix your HP Notebook 17t-by200 webcam issue:

Quick Fixes:

Check If the Webcam is Disabled:

• Press Windows + X and select Device Manager.
• Expand Imaging devices or Cameras.
• If you see your webcam listed, right-click it and select Enable (if available).
• If it’s already enabled, right-click and choose Disable, then enable it again.

Check for Privacy Settings:

• Go to Settings > Privacy > Camera.
• Make sure "Allow apps to access your camera" is ON.
• Scroll down and ensure that the app you're trying to use has permission.

Update or Reinstall the Webcam Driver:

• In Device Manager, right-click your webcam and select Update driver > Search automatically for drivers.
• If the update doesn’t help, right-click again and select Uninstall device, then restart your laptop. Windows should automatically reinstall the driver.

Check HP Camera App:

• Open the HP Camera app or Windows Camera app (Win + S > search for "Camera").
• If there’s an error, note the message and let me know.

Perform a Power Reset:

• Turn off your laptop.
• Disconnect all peripherals and power.
• Press and hold the power button for 15-20 seconds.
• Reconnect power and boot up.

Check Windows Update & HP Software Updates:

• Go to Settings > Windows Update and check for updates.
• Also, open HP Support Assistant and check for any pending updates.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support