Webcam Problem

[Neil19581]

Hi,

Many thanks for your help and guidance today.  I probably will roll back to windows 10 based upon all the tests and checks we have done today.

Kind regards

[ub6424]

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@Neil19581 wrote:

Hi,

Many thanks for your help and guidance today.  I probably will roll back to windows 10 based upon all the tests and checks we have done today.

Kind regards

---

Hello @Neil19581 

You're welcome !

Keep me updated

Good luck

[Neil19581]

Hi,

I took you advice and down graded my laptop to windows 10 hoping Iwould have a working webcam.  No such luck.  

Now that I have windows 10 do you have suggestion I could try to reestablish a working webcam?

Regards

[ub6424]

Hello @Neil19581 

Thanks for reporting.

Sometimes Windows needs the latest camera driver for the camera to function well. While in the Device Manager, right-click on your camera "HP TrueVision HD Camera" and select Update Driver.  Then click Search Automatically for updated driver software. The latest driver is always available via Windows Update.

Please report your results

[Neil19581]

The version of windows 10 download isn't supported by HP.

The update driver didn't find anything either.

[ub6424]

Hello @Neil19581 

We continue and repeat some steps ...

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

If an error occurs continue with the next driver

Intel Management Engine Interface (MEI) Driver

2108.100.0.1053 Rev.S

17.1 MB

Sep 6, 2021

Download

HP Consumer Desktop / Notebook PC ME Firmware Update

01 Rev.A

7.7 MB

Jul 24, 2018

Download

(3) Restart Windows

(4) Test again

(5) Please report your results

[ub6424]

Hello @Neil19581 

If camera still fails ...

Windows Device manager:

(1) On the Webcam Properties [driver] tab window, click button <Update Driver>....
(2) Select to <Browse my computer for driver software>.
(3) Click <Let me pick from a list of device drivers on my computer>.
(4) Remove the selection from <Show compatible hardware>.
(5) Select <Microsoft> in the Manufacturer field, and select <USB Video Device> in the Model field.
(6) Click <Next> to install the webcam driver.
(7) Allow the installation of the USB Video Device, and then click <Close>.
(8) After the device has been updated to USB Video Device, restart Windows

(9) --->>> Test webcam again

Please report your results

[Neil19581]

No change. Now on with the next steps.

[ub6424]

Hello @Neil19581 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 - Perform Component Test

Component test	What the test does	Test duration	What the test does not check	Interactive/Noninteractive
Webcam Connection	Test to detect a connected webcam.	1 minute		Interactive

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[Neil19581]

We have success.  Fantastic!!

I just hope it now remains stable.

Thank you.