Webcam kill switch driver

[lvp1996]

Hello, I have an Envy 13-aq0044nr in which I have imaged. I have successfully installed all the necessary drivers, but I cannot get the webcam kill switch on the right side of the notebook to work. I cannot seem to find a driver on the driver download page. Does anybody know where to go to get this driver? Thanks.

[Raj1788]

@lvp1996

Thank you for joining the HP Community

Perform a Power Reset using this link: https://support.hp.com/ph-en/document/c01684768.

Update the BIOS and the Intel Human Interface Device (HID) Event Filter, Driver using this link: https://support.hp.com/in-en/drivers/selfservice/hp-envy-13-aq0000-laptop-pc-series/26084814/model/2...

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[lvp1996]

@Raj1788

Hello, the above steps did not solve the problem. The Intel Human Interface Device (HID) Event Filter driver is already present on the machine, and if I try to run the installer downloaded from the HP driver website, nothing happens. I also tried uninstalling the HID event filter driver and reinstalling it but that did not resolve.

I noticed the driver on the website says it's for WIndows 10 1809, but I am running the most up to date version of Win 10 Pro 1903. Is there not a compatible driver at this time? 

[Raj1788]

@lvp1996

Did you try updating the BIOS?

If you have tried updating the BIOS and still if you are facing the same issue, I would personally suggest you contact our HP Support. 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

Make sure you select the Country and Region.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)