Webcam not working on brand new HP Spectre X360 15

[Echo_Lake]

@Jai1111

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Use these basic steps to troubleshoot the webcam.

Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on.

Webcam privacy switch

The webcam privacy switch is located on the side of your computer. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.

Webcam shutter key

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Webcam shutter LED

Webcam status

LED on: The webcam is off.

LED off: The webcam is on.

Figure : Webcam shutter key location

Step 2: Configure your antivirus software

You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.

Step 3: Verify that your app can use the webcam (Windows 10 only)

Use these steps to make sure your app can access your webcam.

1. From the Start menu, click Settings, Privacy, and then click Camera.

2. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.

3. Under Choose which apps can access your camera, select your preferred individual settings to On or Off.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Jai1111]

Hi echo_lake

Thankyou so much for your reply. Sorry I’ve got the 13 inch not 15, therefore I don’t have the switch on the Side of the machine or the button with a camera icon on the keyboard. I am getting the same camera error message however, and the Face ID and webcam have both just suddenly stopped working. 
I have followed other instructions on threads like this with no resolution to the problem - I have updated windows, held down power button to reset it. In driver manager the camera was hidden, so tried to update in, also tried to uninstall driver, reinstalled driver from hp. Restored the pc back to previous state and still camera not working! 
my model number is hp spectre x360 convertible model 13 ae055na

Thankyou for your help 🙂

[Jai1111]

@echo_lake 

Hi echo_lake

Thankyou so much for your reply. Sorry I’ve got the 13 inch laptop not 15. I don’t have the switch on the Side of the machine or the button with a camera icon on the keyboard. I am getting the same camera error message however, and the Face ID and webcam have both just suddenly stopped working. Is there a different keyboard shortcut for my model? 

I have followed other instructions on threads like this with no resolution to the problem - I have updated windows, held down power button to reset it. In driver manager the camera was hidden, so tried to update in, also tried to uninstall driver, reinstalled driver from hp. Restored the pc back to previous state and still camera not working! 

my model number is hp spectre x360 convertible model 13 ae055na

Thankyou for your help 🙂

[enly10]

Thank you. After uninstalling, installing, restarting, rebooting ......... then I scrolled down to see your response. I wish this repose was included in the troubleshooting guide. Thanks again. 🙂 

[Echo_Lake]

@Jai1111

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.