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‎08-29-2020 01:47 AM

HP Recommended
Product: G56
Operating System: Microsoft Windows 10 (64-bit)

I have a G56 notebook running on windows 8.1 before, everything is fine so I decided to upgrade the OS to windows 10, ever since then I couldn't use my Webcam, the camera app of the PC is authorized under permission settings and it displays a black screen when I start the windows camera app, other third party apps couldn't use the camera as well, as most of them either crash or displays black screen

1 REPLY 1

‎08-31-2020 04:23 PM

HP Recommended

@Oladipoboy

 

I reviewed your post and I understand that the webcam is not working after upgrading to Windows 10.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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