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‎08-16-2022 01:51 AM

HP Recommended
Product: HP ENVY Laptop PC 13-ba1000 (1F4D5AV)
Operating System: Microsoft Windows 10 IOT

Hello all,

 

As the title says, my webcam stopped working out of the blue. I have reqached the conclusion that something happened during a windows update that has led the webcam to malfunction.

 

The hardware and connection is fine as I have checked it in HP UEFI Diagnostics.

 

I have done everything previously suggested. Driver updated, Device reinstalled, New windows, BIOS update; nothing has worked.

 

But I have found one thing that seems to have worked for some and that is flashing the camera firmware. However, I have been unable to find any information or software relating to my hardware to do so. If anyone can guide me in light of my device model. It is HP Envy 13-ba1000.

 

Any help would be amazing. I have been going crazy as I have just bought this laptop and I have extensive use of the webcam.

 

Thankyou.

 

Category:
19 REPLIES 19

‎08-16-2022 04:31 AM

HP Recommended

Hello @hazam1992 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎08-16-2022 05:01 AM

HP Recommended

Thankyou for responding.

Below is the requested infromation.

 

OS Name: Microsoft Windows 10 IoT Enterprise LTSC

Version: 10.0.19044 Build 19044

System SKU: 2L3T0PA#ABJ

BIOS Version/Date: Insyde F.31, 3/29/2022

 

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‎08-19-2022 05:16 AM

HP Recommended

Hey @Ub6424

 

I tried reinstalling my OS again. However, it didn`t work.

 

My webcam Vendor ID and Device ID are given below as well

USB\VID_0408&PID_5429&REV_0004&MI_00

USB\VID_0408&PID_5429&MI_00

 

OS Name: Microsoft Windows 11 Pro

Version: 10.0.22000 Build 22000

System SKU: 2L3T0PA#ABJ

BIOS Version/Date: Insyde F.31, 3/29/2022

 

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‎08-19-2022 05:18 AM

HP Recommended

@Ub6424

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‎08-19-2022 06:37 AM

HP Recommended

Hello @hazam1992 

 

(1) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18698.8258 Rev.C1.1 MBAug 20, 2021Download

Intel Dynamic Tuning Driver

8.7.10800.23155 Rev.D15.1 MBApr 1, 2022Download

Intel Gaussian and Neural Accelerator Driver

3.00.00.1400 Rev.D0.5 MBApr 1, 2022Download

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.D19.8 MBApr 1, 2022Download

Intel Serial IO Driver

30.100.2129.8 Rev.D0.7 MBApr 1, 2022Download

Intel Thunderbolt Controller Driver

1.41.1193.0 Rev.D23.6 MBApr 1, 2022Download

 

(2) Open windows <device manager>

- Locate webcam

- Right click, uninstall device

 

(3) Reboot

(4) Test webcam

(5) Please report your results

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‎08-19-2022 10:16 AM

HP Recommended

Ub6424 thankyou for responding.

 

I did all of the steps, however no change in camera function.

 

Any other ideas?

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‎08-19-2022 02:29 PM

HP Recommended

Hello @hazam1992 

 

Start windows <device manager>

- Locate webcam

- double click

- click on tab [driver]

--->>> Send screenshot

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‎08-20-2022 01:33 AM

HP Recommended

@Ub6424

 

I have searched for a specific driver extensively, however no luck. I have also tried many different drivers available online, however none was specifically for my device ID USB\VID_0408&PID_5429&MI_00. It always defaults back to this driver from 2006.

 

Driver Screenshot.png

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‎08-20-2022 05:44 AM

HP Recommended

Hello @hazam1992 

 

Read -> Webcam Not Working on Windows 11? Here’s the Fix

See section < 6. Run the Built-in Camera Troubleshooter >

 

Please report your results

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