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‎08-09-2018 09:21 AM

HP Recommended
Product: HP Laptop 17-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

This is a new laptop, just 3 months old.  Recently I am having issues with webpages opening correctly.  Instead of the page opening the way it should, there is text along the left side of the screen.  The only new software added was a Passport Backup drive.  

7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2018 06:48 PM

HP Recommended

@sue137390

 

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

Do you have the same issue with other browsers? If other browsers work fine, please reset your Google Chrome browser

 

If the issue persists on all browsers, try a System Restore to an earlier time before the issue started

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of the issue and then select Next > Finish.
 

Keep me posted how it goes

 

Thank you and have a Great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

View solution in original post

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5 REPLIES 5

‎08-10-2018 01:36 PM

HP Recommended

@sue137390

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue with all the browser?

Have you tried any troubleshooting step on your own?

Did you try resetting the browser?

 

Could you please send a picture to assist you better.

 

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No

‎08-13-2018 01:37 PM

HP Recommended

Hi Raj-

I have tried troubleshooting, using several things I found online.  I also brought the computer back to place of purchase, Office Depot. They ran diagnostics and found nothing wrong.  They stated it may be an internet issue.  Before I call my provider, I want to be sure I exhaust all other options, because I know they will say all is well.  

I only use Chrome as a browser.  I have all my bookmarks there, as I am heavily into genealogy.   I dislike IE and Edge, so don't use them often. This is how the pages are opening...everything is pushed over to the left. I am having trouble resizing pictures to attach.

 

 

 

 

 Site  Database Library  
 
Was this reply helpful? Yes No

‎08-13-2018 06:48 PM

HP Recommended

@sue137390

 

It looks like you were interacting with @Raj1788, but he is out for the day. I'm KrazyToad & I'm at your service. 

 

Do you have the same issue with other browsers? If other browsers work fine, please reset your Google Chrome browser

 

If the issue persists on all browsers, try a System Restore to an earlier time before the issue started

 

- Select the Start button, type control panel and then choose it from the list of results.
- Search Control Panel for Recovery.
- Select Recovery > Open System Restore > Next.
- Choose the restore point prior to the start of the issue and then select Next > Finish.
 

Keep me posted how it goes

 

Thank you and have a Great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and this will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No

‎08-17-2018 06:43 AM

HP Recommended

At this point I have reset my browser, Chrome.  For the last few days, things seem to be okay, except I am have an issue with some pictures/photos not opening on websites.

Was this reply helpful? Yes No

‎08-17-2018 01:27 PM

HP Recommended

@sue137390

 

I'm glad the initial issue has been sorted out

 

If the images are not loading in Google Chrome, please refer to this Link: https://support.google.com/websearch/answer/112568?hl=en

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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