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‎11-06-2019 08:42 PM - edited ‎11-06-2019 08:42 PM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I'm getting a 601 (internal battery) warning that I need to purchase a new battery.  I have an HP Envy 17" that I bought in 2017.  I can't find the battery I need to purchase.  Anyone know which one it is?  I have a Serial number and Ct Number from the battery diagnostic scan results.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-06-2019 09:35 PM

HP Recommended

@Heidii 

 

Please keep or bookmark the following link for future references.

 

    http://partsurfer.hp.com/Search.aspx?searchText=W2k93UA

 

Your machine is an  HP ENVY - 17-U163CL which use battery part #  849314-856

 

HP does not stock that part now. Please use part # to buy from Amazon, Newegg, BestBuys or elsewhere. For example

 

          https://www.amazon.com/849314-856/s?k=849314-856&rh=p_89%3AHP

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎11-06-2019 09:35 PM

HP Recommended

@Heidii 

 

Please keep or bookmark the following link for future references.

 

    http://partsurfer.hp.com/Search.aspx?searchText=W2k93UA

 

Your machine is an  HP ENVY - 17-U163CL which use battery part #  849314-856

 

HP does not stock that part now. Please use part # to buy from Amazon, Newegg, BestBuys or elsewhere. For example

 

          https://www.amazon.com/849314-856/s?k=849314-856&rh=p_89%3AHP

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-09-2019 01:41 PM

HP Recommended

Thank you for the part number.  I found one online at ebay.  Do you have instructions for how to replace it?  

I have been unsuccessful finding directions for this particular model:   HP ENVY - 17-U163CL

thank you

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‎11-09-2019 01:42 PM

HP Recommended

Not completely solved.  Now I am seeking the instructions for replacing it.  Thank you.

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