What charge do i need for model AX211NGW

[Sue5451]

I don't know how to identify laptop.  Intel Core i5 Pavilion model number AX211NGW.  I dont know if its my computer or i need a new charger but it is not charging

[VikramTheGreat]

Hi @Sue5451,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for sharing your situation. If your HP Pavilion laptop (model AX211NGW) is not charging, here’s a step-by-step guide to help you figure out whether the issue is with the charger, battery, or the laptop itself:

1. Perform a Hard Reset

This clears temporary glitches.

• Turn off the laptop.
• Unplug the charger and remove any external devices.
• Press and hold the power button for 15 seconds.
• Plug the charger back in and try turning it on.

2. Check the Charger

• Make sure you're using the correct HP charger for your model.
• Look for any fraying, bent pins, or damage on the cable or connector.
• Try a different wall outlet.
• If possible, test with another compatible HP charger.

3. Run HP Battery Check

HP provides a tool to test your battery and charger:

• Visit: HP Battery Check: Fix laptop battery not charging | HP® Support
• Download and run the HP PC Hardware Diagnostics tool.
• It will give you a battery health report and a failure ID if something’s wrong.
  
  4. Check for Charging Light
• When you plug in the charger, look for a charging LED near the port.
  • Amber/orange = charging.
  • White = fully charged.
  • No light = possible charger or port issue.

5. Update BIOS and Drivers

• Go to Official HP® Support.
• Enter your model number and install any BIOS or power management updates.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat