What diagnostic programs would you recommend for my system?

[kcav]

Plan to setup a bootable USB Flash Drive that boots to a menu with hardware diagnostic programs listed on it..
What diagnostic programs would you recommend for my system? 

System Summary
   Operating System Win 7 Pro 64-bit SP1
   CPU Intel Core i5 2520M@250 GHz Sandy Bridge 32nm Technology
   RAM 8.00GB Dual Channel DDR3 @ 665MHz
   Motherboard Hewlett Packard 161C (CPU 1)
   Graphics Generic PnP monitor (1366 x 768@ 60Hz)
   Intel HD Graphics 3000
   Storage Crucial CT500BX100SSD1
   Optical Drive hp DVD DS8A5LH
   Audio IDT High Definition Audio CODEC

[Paul_Tikkanen]

Hi:

You may want to use the HP PC HARDWARE DIAGNOSTICS 4-IN-1 USB KEY at the link below.

It is located at the bottom center of the webpage.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

[kcav]

Thank you; have downloaded HP-Dianostic tool 4 in 1

[Paul_Tikkanen]

You're very welcome.

[kcav]

Ran HP Diagnostic Tool 4 in 1 and my system scored 100%   life Is Good however Device Manager reports an Unknown Device for which nodrivers are installed - since the system works fine I deeted it the entry and when I rebooted it reappeared.  Since it is not a hardware issue wht could be the cause of this issue?

[Paul_Tikkanen]

Post the hardware ID for the unknown device, and I will post the link to the driver you need to install for it.

Use this guide for how to find the hardware ID for a device...

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

[kcav]

Post the hardware ID for the unknown device, and I will post the link to the driver you need to install for it.

Not sure if this is hardware ID  ACPI\HPQ0004\3&B1BFB68&0     

[Paul_Tikkanen]

Hi:

You need this driver for that device...

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

[kcav]

Thank you Paul for your very clear reply to my question.  I am on the road tonight will be home tomorrow and will install the HP 3D Drive Guard.  Tonight I have my 8440p with me and Device Manager reports a similar situation.  Under Other Devices it  lists Base System Device - drivers not installed and PCI Serial Port - drivers not installed.   Sould I install the 3D Drive Guard here too?

[Paul_Tikkanen · Accepted solution]

You're very welcome.

If those are the only two devices that need drivers, you need these instead...

BSD:

This package contains the Ricoh Media Card Reader Driver for the supported notebook models and operating systems. The Ricoh Media Card Reader driver provides support for the following media: Memory Stick, xD-Picture Card, MMC, SD, and SmartCard.

https://ftp.hp.com/pub/softpaq/sp46501-47000/sp46972.exe

PCI Serial Port:

This package provides the Intel Management Engine Components Driver and Interface.

https://ftp.hp.com/pub/softpaq/sp59501-60000/sp59684.exe

The 3D driveguard device would be labeled as an Unknown Device if the driver was missing.