What do I do when I find a physical defect on my nezw laptop?

[Michelle_s_Y]

I recently bought a new laptop via internet website.

(I ordered HP Spectre x360 Convertible 13-aw0250nd on 14/April/2020.)

Yesterday, I already found out that there is something wrong with a one part of the laptop - a rubber bumper that keeps the screen safe from any physical  friction from the keypad.

Around the keypad, there are 4 rubber little bumpers that keeps a gap between the screen and the bottom part of the laptop,

1 of them is too low than the others and if I touch it (even very softly), it pushes back.

When I close my laptop, I can already see that there is basically no gap between the upper and bottom part, and this makes me very worried since this model supports a touch screen.

I am living in Belgium, and ordered from a Dutch(The Netherlands) website.

I feel so devastated to find out that there is already a physical defect on a new laptop, and I have been googling more than hours and hours trying to get customer service contact info so that I can send an e-mail, which I couldn't

rubber bumper zwith defecta normal rubber bumperno gap on the left edge

[Echo_Lake]

@Michelle_s_Y

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.