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HP Recommended
Z-Book
Microsoft Windows 11

Dear Support

some time W11 crashed with a blue screen.

After run a memory test If get the failure-ID

qamb3s-akebll-xd7w2k-402703

What does it means excatly? 

 

Thanks in advanced

Bestregards

Dirk Wesenberg

1 REPLY 1
HP Recommended

Hi:

 

Enter the required information at the link below and see if it provides additional details.

 

HP Customer Support - Service Center

 

Most likely one of the memory chips in your notebook is defective and needs to be replaced.

 

If it only has one memory chip, then you will need to replace it.

 

If it has two, you can remove one, see if the code goes away and if it doesn't, replace that memory chip and remove the one you didn't take out first.

 

Consult the maintenance and service guide for your specific model zBook. 

 

Access the support page in English because if you access it in German, the service manual will not appear as they are only in English.

 

There are many generations of zBooks with different display sizes.

 

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