-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- What does the failure Id means (Memory Test)

Create an account on the HP Community to personalize your profile and ask a question
05-28-2023 01:11 PM
Dear Support
some time W11 crashed with a blue screen.
After run a memory test If get the failure-ID
qamb3s-akebll-xd7w2k-402703
What does it means excatly?
Thanks in advanced
Bestregards
Dirk Wesenberg
05-28-2023 04:14 PM
Hi:
Enter the required information at the link below and see if it provides additional details.
HP Customer Support - Service Center
Most likely one of the memory chips in your notebook is defective and needs to be replaced.
If it only has one memory chip, then you will need to replace it.
If it has two, you can remove one, see if the code goes away and if it doesn't, replace that memory chip and remove the one you didn't take out first.
Consult the maintenance and service guide for your specific model zBook.
Access the support page in English because if you access it in German, the service manual will not appear as they are only in English.
There are many generations of zBooks with different display sizes.