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‎04-13-2019 09:49 AM

HP Recommended
Product: HP Pavillion 17 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Some of the # keys when i typed gave me different results, for example the #1 key when i pressed it displayed 18 and switched to the next line. the o will only type in capital letter. The problem is intermittent.

I ran the HP diagnostics on my laptop and gave me this Failure code: OLJN1Q-79N9K7-RXPR6J-G00L03

 

Can you please help?

1 REPLY 1

‎04-14-2019 09:37 AM

HP Recommended

Hi @moussontheloose

 

Welcome to the HP Support Community. 

 

The Failure ID generated by running the diagnostics test indicates a hardware failure with the keyboard and it should be replaced. I'd suggest you Contact HP in your region regarding the keyboard replacement.  

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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