What hard drives are compatible with my device since they are not sold through HP

[REBECA3]

Recently had a hard drive failure and need to replace the hardrive. I checked the parts store and it said my hdd is no longer available. What can I upgrade to? I did try to access the manuals for this laptop and the links do not work.

[Paul_Tikkanen · Accepted solution]

Hi:

Below is the link to the service manual for your notebook.

Maintenance and Service Guide HP Pavilion x360 14m Convertible PCIMPORTANT! This document is intende...

Chapter 1 has the supported drive types.

You can replace the 2.5" mechanical hard drive with a 2.5" SATA SSD.

I recommend this model if you want to install another 500 GB drive.

Amazon.com: SanDisk Ultra 3D NAND 500GB Internal SSD - SATA III 6 Gb/s, 2.5 Inch /7 mm, Up to 560 MB...

After you replace the drive, you can use the HP cloud recovery tool and a 32 GB USB flash drive to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

Here is an info link for how to use the utility.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

Since you will have to use the utility on another PC, you will need to enter your notebook's product number in the tool's search window in order to proceed to make the recovery media.

Your PC's product number is: 1KT48UA#ABA

[REBECA3]

Thank you so much for the manual and the information. Exactly what I was looking for. Have a great day!

[Paul_Tikkanen]

You're very welcome. 

You have a great day too!