What is an acceptible range of voltage and mAh for 593553-001 battery?

[CapnJack]

I've searched the community and can't find anything to help with my battery issue.

According to a "601 primary internal battery error message" it seems that I need to replace the battery for my dv7t-6000 laptop. It takes a pn 593553-001 10.8 v 5100 mAh battery. Of course the battery is no longer available from HP and the only replacements that I can find are 11.1 v and a range from 4200 mAh to 5200 mAh.

Is that range of voltage and mAh ok for my laptop and/or the battery charger? I can't find any information about the range of power that is safe for my laptop. Thanks for any help.

Jack

[A_Gayathri]

Hi @CapnJack,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[CapnJack]

I have an HP dv7t Quad Edition Entertainment PC the product number is XW899AV. I was getting a 601 internal battery error but my battery seems to charge to 100%. But I want to know if I can purchase a replacement just in case this battery dies.

When I search for a battery part number (that is no longer available of course) I am told it is 593553-001, 6 cell lithium-ion, 2.2 Ah, 47Wh (MU06047).

By the way, the link to "this document" that you gave does not work; it goes to "Error 404 page cannot be found."

Thank you,

Jack

[A_Gayathri]

Hi @CapnJack,

Thank you for your reply,

I understand you are facing a power-related issue with your HP Pavilion dv7t-7000 CTO Entertainment Notebook PC - 601 or 60X error battery issue. Not to worry I will help you to get a resolution to resolve the issue.

Let's try the below Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Update the BIOS, Video card & Chipset drivers:

• Here's the link to download and install the above updates: Click here

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon 

1. Click My devices in the top menu, and then click Updates in the My PC.
2. Click Check for updates and messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and Install.

If the issue still persists, then please follow the below steps:

Let's try reinstalling the Microsoft ACPI-Compliant Control Method Battery 

1) In the search box, type, and open “Device Manager”. 

2) Expand “Batteries”. 

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

4) Click on “Uninstall”. 

5) At the prompt put a check in the box to remove the current driver 

6) Shut down the computer. 

7) Remove the battery for a minute and then put it back in. 

😎 When the computer comes back up it should automatically find the driver. 

9) Go to Device Manager. 

10) Expand Batteries. 

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller. 

Also, try updating the computer:

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates:

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Let us try Battery Calibration,

Please charge your computer for 100% and disconnect the charger and continue working on it till the battery drains completely to 0% then connect the charger and  once the unit is charged  100% then check 

click here and follow the troubleshooting steps-  HP Notebook PCs - 601 or 60X error is displayed on a black screen

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!