What is failure code QBRKGK-84G9G7-GXKWLK-60WQ13 & how do I fix it?

[JimReaper]

I got this failure code QBRKGK-84G9G7-GXKWLK-60WQ13 from the short drive self test after it failed said test in hp hardware diagnostics. What does it mean & how do i fix it?

[iomare]

Hi,

It means the hard drive has failed the short test and needs to be replaced.

So what you need is a 2.5" SATA3 hard drive (max 2TB because of thickness of drive). You can get from your preferred brand such as Seagate, WD...

Example:

https://www.amazon.com/Seagate-Barracuda-2-5-Inch-Internal-ST2000LM015/dp/B01LYNQXCP/ref=sr_1_4?ie=U...

or you could opt for a 2.5" SATA3 SSD which would improve the everyday performance of the PC

Example:

https://www.amazon.com/Samsung-Inch-Internal-MZ-76E1T0B-AM/dp/B0781Z7Y3S/ref=sr_1_1?s=electronics&ie...

On page 30 of the service manual you can see the steps to replace drive:

http://h10032.www1.hp.com/ctg/Manual/c04763031

You will need to reinstall the OS on the drive, either by using recovery disks, migrating a backup image or by downloading media creation tool from Microsoft on different PC running and creating a bootable pendrive with the OS on it on a different computer. (there is an explanation on the Microsoft web page on how to create the pendrive) Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC  until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. You do not need a product key as it is in the firmware.

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

https://support.hp.com/us-en/product/hp-envy-m6-w100-x360-convertible-pc/8499296/model/8901596/manua...

 I recommend to install HP support assistant which will help to keep drivers up to date and much more. Here you can download latest version

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Let me know if you need further help,

David

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[JimReaper]

Hey David,

Thank you somuch for your detailed explanation. That will 100% help me with everything in the replacement process & I completely & truly appreciate you & your response which will be my first & only go to when I start it. But, what is the cause of the failure ID? My computer is still running fine & has been for the past couple months since the first time it failed the short drive self test. I'm just curious. Sorry, it's my inquisitive nature. 

-Jim