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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Thanks. That is much better.
You own a Pavilion 15-ck006ur notebook.
Your question has already been asked and answered at the thread at the link below.
It is best practice to purchase memory from an online vendor or physical store that guarantees compatibility with your notebook.
Purchase upgrade memory in identical pairs to replace the originally installed memory modules.
Unfortunately, if you just buy a single module and it is not absolutely identical to the original module, it may not be recognized by the OS or BIOS.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
Unfortunately, you have not provided proper identification of your notebook. Even Google does not know what an "HP Pavilion Laptop 15-ck0xx" is.
Look at the bottom of the notebook in the tiny lettering for a ProdID.
The ProdID is the same as the product number and is a great way to identify an HP notebook or PC.
Post the ProdID here in your next post in your thread.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
12
1
0
HP Recommended
HP Recommended
Thanks. That is much better.
You own a Pavilion 15-ck006ur notebook.
Your question has already been asked and answered at the thread at the link below.
It is best practice to purchase memory from an online vendor or physical store that guarantees compatibility with your notebook.
Purchase upgrade memory in identical pairs to replace the originally installed memory modules.
Unfortunately, if you just buy a single module and it is not absolutely identical to the original module, it may not be recognized by the OS or BIOS.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
12
1
0
HP Recommended
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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