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‎05-04-2020 05:39 AM

HP Recommended
Product: Envy X360 15-ar000nd
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I would like to upgrade the RAM memory of my laptop from 8GB to 16GB.

 

Unfortunately I am unable to find if this upgrade is supported. I have used hp support, several memory finders and the big memory brands, but still couldn't find a clear answer.

 

What I found so far is that a compatible memory bank should comply to DDR4 2133MHz SO-DIMM PC4-17000 260 pins. But what I cannot find is if my laptop supports 16GB.  The laptop has only 1 slot with a 8GB RAM so in case of an upgrade this module needs to be exchanged with a 16GB variant. The processor is from AMD.

 

Thanks for all your help in advance!

Stijn

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2020 06:32 AM

HP Recommended

Here is the service manual:

 

Manual 

 

Unfortunately your laptop will not support a single 16 gb module. You already have the memory maximized. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

View solution in original post

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2 REPLIES 2

‎05-04-2020 06:32 AM

HP Recommended

Here is the service manual:

 

Manual 

 

Unfortunately your laptop will not support a single 16 gb module. You already have the memory maximized. 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No

‎05-04-2020 07:16 AM

HP Recommended

Hi Huffer,

 

Many thanks for your quick reply!

Although this is not the answer I was hoping for ... at least it's clear.

 

Once again thanks,

Stijn

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