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- HP Community
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- Notebook Hardware and Upgrade Questions
- What is the part number for the internal battery in Pavilion...

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07-26-2022 12:34 PM
The Support Assistant says the internal battery in my Pavilion 5NL15AV can no longer hold a charge. When I tried to buy a new replacement battery, it gave me a list of 5 choices but I had no idea which was the correct one. I'm hoping to find the correct product number for the internal battery
07-26-2022 01:21 PM
Welcome to the HP User Community.
See the service manual
Part number(s) and Replacement Procedure >> Page 37
Description Spare part number
4-cell, 68 Whr, Li-ion battery L32654-005
3-cell, 41 Whr, Li-ion battery L11119-855
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Which battery came with your computer?
If unsure, opt for the 4-cell if you can get it...
Find / Check for parts at PartSurfer / HP Parts Store
Reference: HP Notebook PCs - Ordering HP Certified Replacement Parts
PartSurfer might be able to tell you exactly which parts came installed with your device.
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" (or are missing from the list) are not available from HP.
Parts marked as available for purchase might be available > CHECK: HP Parts Store
OR
When HP does not provide the part for retail purchase,
Use your search engine to find a compatible part number replacement at your favorite online store.
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HP Collection of “how-to” videos – Battery
Internal Batteries…
HP Support Channel - Collection of “how-to” videos
- Use Categories to narrow the results.
- Select your Video
Example – Scroll down to Category
HP PC Service Videos | Remove and Replace Parts
Cntrl-F Search the page for Replace the Battery HP or HP Battery
Find a similar model type to your system > Select and watch your Video
No Video for your exact system?
YouTube has many, many videos - expand your search beyond the HP gallery offerings...
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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