-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- What kind of thermal paste do I need to replace my HP Envy l...

Create an account on the HP Community to personalize your profile and ask a question
09-09-2019 11:41 AM
Recently, I put my HP Envy 17t-n100 laptop to sleep for the night as usual. When I tried to use it the next morning, it was completely dead. The white LED next to the power connector, that turns on when the AC adapter is connected, did not even turn on. I measured the AC adapter output which was 19.5 V as expected. I took the laptop to a repair center recommended on HP's Support website. After a week, they said they couldn't fix it. They and I believe that the system board (motherboard) needs to be replaced.
The HP ENVY Notebook Intel Models 17-n100 17-n199 Maintenance and Service Guide which I found online gives the system board part number. I found the board online and plan to replace the one in my laptop. The Service Guide says that new thermal paste must be used on the processor and heat sink and "The system board spare part kit includes replacement thermal material". The HP kit is unavailable. However, I can order the system board online from a third-party but it does not come with new thermal material.
What kind of thermal material/paste is recommended for this?
Thanks!
09-11-2019 03:01 PM
I suggest you contact the local store.
Or
I would personally suggest you contact our HP Support for better assistance.
Click here: www.hp.com/contacthp/
Keep me posted on further assistance. Hope that helps!
Have a great day ahead!
Raj1788
I am an HP Employee
09-13-2019 03:04 PM
I tried HP support already. They were no help.
After researching this further, I found that Arctic MX-4 thermal compound paste appears to be a good choice. It is easily available online and is inexpensive.
Thanks,
Mark