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‎06-11-2024 10:58 PM - edited ‎06-11-2024 11:03 PM

HP Recommended
Product: HP ENVY 15t-k000 CTO Notebook PC (ENERGY STAR)

Every time I look up my HP ENVY 15t-k000 CTO Notebook PC by its serial number it shows me two different model numbers/names the one under the battery says GOT55AV but when I look it up online on HP site it shows J1H35AV please help me find out which one it is . Plus when I do a scan it says they are no battery in it but it does have a full charged battery in it plus it saying the charger is not putting the right volts to keep it charged what do i need to do ? again please help me if you can .

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2 REPLIES 2

‎06-11-2024 11:52 PM - edited ‎06-12-2024 12:08 AM

HP Recommended

Hi there,

Have you installed the HP assistant support software? That should be able to help you, I think.

HP Support Assistant | HP® Support

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‎06-12-2024 07:07 AM

HP Recommended

Here is the parts list for the G0T55AV product number on your notebook and that identifies your notebook as a HP ENVY 15t-k000 CTO Notebook PC:

 

HP PartSurfer

 

CTO= Configured to Order, which means that a CTO model can come with different options.

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