-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- What replacement battery is compatible with a HP Laptop 15-e...

Create an account on the HP Community to personalize your profile and ask a question
12-09-2021 06:00 PM - edited 12-09-2021 06:02 PM
After my laptop stopped having the capacity to charge after 86%, and then 83%, and now 70%, I find myself in need of a replacement battery. The current battery is the factory battery. I've never had to get a new battery before, but I checked online for batteries specific to my product number, but can't find any that match it. Does anyone know where I can find out what kind of battery I need and where to get it?
Edit to add:
I've already run a diagnostic test to confirm that it's a battery failure.
12-09-2021
07:26 PM
- last edited on
12-10-2021
05:40 AM
by
MayS
That's all it says when I look up the system information. The only other numbers I see are:
System SKU 9YF67UA#ABA
Serial [Personal Information Removed]
Thank you for helping me!
12-09-2021 07:46 PM - edited 12-09-2021 10:29 PM
Here's the service manual- Service Manual On page 24 it shows HP part # L11119-855 for the battery. . Use that to search HP PartSurfer, google it for resellers, try Amazon or eBay are other options. Try and get a HP part, the age of the laptop may leave you with no other option than a generic replacement battery, but they are less in price. Read reviews of the product if you want to go generic. There are some decent ones, and a lot of junk ones.
17-cp0097er
HP Envy 27-b014