What replacement part?

[helpmeplz25]

Hello the touch pad on my HP Pavilion Gaming laptop 15 has stopped working. It clicks and move on it's own. 

I have extensively cleaned the cracks, it did not help. I have used micro plastic scrappers, and compressed air and have resolved touch pad issues with other laptops experiencing this issue. 

I have uninstalled and updated all drivers, it did not help. 

I completed command prompt clean-up-image restore health, it did not help. 

I would like to replace the touch pad, but can not find the part. Can you please provide a link to a touch pad that will be compatible with my laptop? 

Laptop specs per command prompt are:

• model number = ec1xxx 
• serial number = Edited

Laptop spec per HP online are:

• HP Pavilion Gaming - 15-ec1073dx

• Product = 1S8F3UA
• Serial =Edited

My laptop is barely 4 years old and has been treated with great care and minimal use and i'm incredibly disappointed in the quality of the touch pad and the lack of prudence to provide easily findable replacement parts. 

[Deep_World]

Hi @helpmeplz25 ,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

A. Power Drain 

Kindly follow the below steps

1. Turn laptop off
2. Unplug the charger
3. Hold Power button for 20–30 seconds
4. Plug in charger
5. Power on

Try testing the touchpad.  

B. Disable Edge Swipe + Reset settings

Sometimes ghost touches come from gesture edge-detection.

Try:

1. Settings → Devices → Touchpad
2. Disable:
   • Tap gestures
   • Three/four-finger gestures
   • Touchpad sensitivity → Low
3. Restart

C. Quick Test to confirm hardware issue

 Run the HP touch screen diagnostics in UEFI

Restart your HP Pavilion Gaming Laptop 15 & press the ESC key immediately after powering on, then select F2 to open HP PC Hardware Diagnostics UEFI. From the Component Tests menu, look for the "Touch Pad" option and run the test. If the test fails suspected to be an issue with the touchpad hardware component if the test passes in UEFI then there are issues within Windows, the problem is likely software-related and not hardware

Link to help navigating through the HP UEFI hardware diagnostic : https://support.hp.com/us-en/document/ish_2854458-2733239-16
 

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,
Deep_World

[helpmeplz25]

Thank you for your response, Deep_World. I tried options A & B. They did not help. 

I installed a new touch board, part number: SB459A-22HA

The part is not a perfect fit. The original touch board mounting bracket was mounted with three screws. This replacement part only aligned with 1 screw hole and thus is now only secured by one screw. I also applied some Kaisiking 1mm x 50M LCD Repair Tape to help support the touch board bracket with two missing screws. 

The replacement touch board came with a new wire, but i opted to use the original wire since the replacement wire didn't fit as nicely between other components. 

When my computer starts up, i get error 301 referencing a hard drive failure. This doesn't make any sense - during the replacement i did not touch the hard drive. I think the error is "smoke and mirrors" from some minor form of incompatibility from the new touch board I installed. 

Despite the error, my computer works perfectly and the touch pad is fully restored.  

I got the touch board for $15 off eBay.

[Deep_World]

Hi 

Thanks for your response. It looks like you’re still having trouble with the unit.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World