• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion 15-cc1xx

I keep getting the 'hp smart adapter' pop-up, so I'm assuming I need to buy a new charger with a higher capacity. But I don't know which charger to buy, and how to tell the capacity of a charger. Help please :(( I hope I chose the right board

1 REPLY 1
HP Recommended

@chisombc5 

 

I don't know what is your HP Pavilion 15-cc1xx therefore I don't know what is the AC adapter which came with it. Please use the following manual, page 30 to get a new charger

 

              http://h10032.www1.hp.com/ctg/Manual/c06525445.pdf

 

You should use the 90W charger part # 710413-001 which you can order from

 

           https://partsurfer.hp.com/Search.aspx?searchText=710413-001

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.