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Pavilion x350 14 CE0505SA

The antivirus software that was downloaded damaged my Hard drive disk.

1 ACCEPTED SOLUTION

Accepted Solutions
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Hi:

 

Below is the link to the product specs page for your notebook.

 

HP Pavilion - 14-ce0505sa Product Specifications | HP® Customer Support

 

It comes with a 256 GB PCIe NVMe M.2 2280 SSD.

 

Unless you are getting a disk drive failure code, you may want to try using the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You will need to use another Windows PC running W7 64 bit or newer on it to create the recovery media, and a 32 GB USB flash drive.

 

In the event you need to replace the drive, you can still use the media to reinstall W10 on it.

 

Below is the link to the service manual, where you can find the M.2 SSD removal and replacement procedure.

 

Maintenance and Service Guide HP Pavilion 14 Laptop PCIMPORTANT! This document is intended for HP au...

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

HP Pavilion - 14-ce0505sa Product Specifications | HP® Customer Support

 

It comes with a 256 GB PCIe NVMe M.2 2280 SSD.

 

Unless you are getting a disk drive failure code, you may want to try using the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

 

You will need to use another Windows PC running W7 64 bit or newer on it to create the recovery media, and a 32 GB USB flash drive.

 

In the event you need to replace the drive, you can still use the media to reinstall W10 on it.

 

Below is the link to the service manual, where you can find the M.2 SSD removal and replacement procedure.

 

Maintenance and Service Guide HP Pavilion 14 Laptop PCIMPORTANT! This document is intended for HP au...

HP Recommended

Just one more question please. Can I use a 1tb hdd into my laptop along with SSD?

HP Recommended

Chapter 1 of the service manual indicates that dual drive (2.5" + M2) are supported but most likely your notebook does not have the parts required to add a 2.5" drive and they would be hard to find.

 

Chapter 3, page 41, item 18 lists the additional parts need to add a 2.5" drive if the parts are not currently there (which I highly doubt they are).

 

NOTE: The hard drive bracket is available using spare part number L19469-001.

The hard drive cable is available using spare part number L19172-001

 

You would be better off if you have to replace the M.2 NVMe SSD, buying one having a larger storage capacity, such as 500 GB or 1 TB.

 

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