• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Can anyone help? Did HP PC Hardware Diagnostics UEFI. Battery didn't pass. How do I check the battery replacement without opening the PC? 

 

HP Pavilion - 15-cs0061cl

Print product card

Product

4SY34UAR

[Personal Information Removed]

 

Failure details - Battery Check:

Failure ID:

MCQ560-C4SC4T-MFPW3G-C6BB03

Test date:

2024-06-03

Component tested:

Battery Check

3 REPLIES 3
HP Recommended

Below is the link to the parts list for your notebook:

 

HP PartSurfer

 

The battery part number and description is:

 

L11119-855
Assembly-battery 3C 41W 3.6A LI HT030

 

You can buy a replacement battery from HP, at the link below:   $100.40

 

The HP Parts Store - HP Computer Parts - HP Printer Parts - HP parts - hp batteries - SSD - printhea...

 

If you don't want to spend that much on a new battery, you can search by the HP battery part number and find a compatible aftermarket battery that references that part number.

 

Check on Amazon, eBay or laptopbatteryexpress.com

 

Below is the link to the service manual:

 

Maintenance and Service Guide HP Pavilion 15 Laptop PC

HP Recommended

How do I check to see if I have the right power adapter? I think the 1 I have burnt the battery out. Want to cover all my bases.

HP Recommended

Look at the HP part number on the power adapter you are using and the one in the parts list I posted.

 

741727-001
Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.