When I plug 2 HDD in Usb, the first disconnect and reconnect later

[stefano8]

Hi, I have a problem with 2 USB ports that I have on the left side of my notebook, if I insert an HDD (3.0) into a USB port and then insert another one into the one next to it, the first is disconnected (with the classic disconnection sound too ) and then they are both connected together afterwards. I tried with self-powered hdd and with external power supply and also with a usb hub with power supply and I always have the same result.
Since this leads to an unwanted disconnection with possible data loss, do you think I can solve in some way?
The computer was just restored by the HP technicians (for broken SSD), I updated all the drivers and win10, I also tried to uninstall the USB 3.0 root host drivers but it didn't work. (Sorry for my english).

[Echo_Lake]

@stefano8
Thank you for posting on HP Support Community. 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you make any changes to the settings of your PC prior to the issue?
• Have you tried connecting HDD on another device?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. follow the next steps.

Perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[stefano8]

Hi, everything is up to date (Windows, Hp Drivers, Bios, all ...). Bios is in the default settings. The disks on all the other PCs don't give me problems and the problem has always been, since I bought it new, about 8 months ago.

[Echo_Lake]

@stefano8

Thank you for posting back. 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[stefano8]

I  tried to put 1 hdd and a usb pendrive and everything is ok, it seems that it does it only when I put 2 hdd (whatsoever hdd).
Can it be just a hardware problem? I just took it for repair and it took them nearly a month to send it back to me, so I'd like to avoid it

[Echo_Lake]

@stefano8

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

The last thing I can suggest trying to restore the computer back to the factory settings. Performing an HP system recovery (Windows ) While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[stefano8]

Hi, my computer started from zero three times:

- when I bought it I realized that it have a problem with 2 hdd in usb port after about 2 months.
- had problems at startup (often could not find the system) so I tried to do a full HP restore (which did not solve the startup problem) and gave the same problem to the USB
- a couple of weeks ago It was redelivered by the HP support (it was the SSD that gave problems at startup and in the end it had definitely broken and it was changed, they had to reinstalled everything) I updated everything there is was to be updated but always has the same problem.

[Echo_Lake]

@stefano8

Thank you for posting back. 

This sounds like hardware related issue with the device.  Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.