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- When I press the Aptop thinks I'm pressing the esc key. (esc...

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01-31-2019 09:29 AM
Yesterday everything was workin like a charm. Today not so much.
After a long day at work I decided to play a video game.
The bright idea was dimmed by an odd problem.
When I press the A key my laptop thinks I'm pressing the esc key. (The esc key is working as normal.)
Any ideas? It seems to be a hardware issue.
I am using an external keyboard.
Solved! Go to Solution.
Accepted Solutions
02-01-2019 11:57 AM
Welcome to HP Support Community
I suggest you Reinstall the Keyboard driver from Device Manager
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Also update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists, please run a Keyboard Test too confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Keep me posted how it goes
Thank you and have a great weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
02-01-2019 11:57 AM
Welcome to HP Support Community
I suggest you Reinstall the Keyboard driver from Device Manager
- Select the Start button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.
Also update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists, please run a Keyboard Test too confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard
Keep me posted how it goes
Thank you and have a great weekend 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee