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Omen by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

Yesterday everything was workin like a charm. Today not so much.

After a long day at work I decided to play a video game.

The bright idea was dimmed by an odd problem.

When I press the A key my laptop thinks I'm pressing the esc key. (The esc key is working as normal.)

Any ideas? It seems to be a hardware issue.

I am using an external keyboard.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Brendonus

 

Welcome to HP Support Community

 

I suggest you Reinstall the Keyboard driver from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists, please run a Keyboard Test too confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted how it goes

 

Thank you and have a great weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Brendonus

 

Welcome to HP Support Community

 

I suggest you Reinstall the Keyboard driver from Device Manager

 

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Keyboard and expand the List
- Look for Keyboard driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists, please run a Keyboard Test too confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

Keep me posted how it goes

 

Thank you and have a great weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

KrazyToad
I Am An HP Employee

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