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‎07-30-2017 11:59 PM

HP Recommended
Product: HP 15-R030WM
Operating System: Microsoft Windows 10 (64-bit)

When I try to burn an audio or data CD I get this message: Windows Media Player cannot burn the files. If the burner is busy, wait for the current task to finish. If necessary, verify that the burner is connected properly and that you have installed the latest device driver.         I have checked the driver and it says the newest/best one is already installed. CDs play fine, I simply do not know why I am unable to burn a CD with windows media player.

2 people had the same question
1 REPLY 1

‎08-01-2017 09:20 AM - edited ‎08-01-2017 09:22 AM

HP Recommended

Hi @ammoody2017,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP 15-r030wm Notebook PC wherein it does not burn the CD with Windows Media Player.

 

Let's go through a few steps that may help to fix this issue.

 

And here are a few steps in the link: CD or DVD Drive Cannot Burn Discs

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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