• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY x360 - 15m-bq121dx
Microsoft Windows 10 (64-bit)

Well i bought a HP ENVY x360- 15m-bq121dx like two years ago, and just finishing the first year the screen broke up start at the hinge them the touch broke because of that, i try to take it to the guarantee office but they did not help me they told me that i broke it but searching a find out that hinge problems in HP is normal. well i want to repair my screen and i need to replace the whole set screen and hinges so i want to buy the parts and i dont know how. If any one can help please let me know. thank you.computer1.jpegcomputer2.jpeg

1 REPLY 1
HP Recommended

Hi,

On page 23 of service manual you can see the various parts and part numbers.

http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf

 

Most likely you will need parts 1,6,9

You can use the part number to perform an online search and find compatible part

Example for hinges part number 925202-001

Ex:

https://www.ebay.com/sch/i.html?_from=R40&_trksid=m570.l1313&_nkw=925202-001&_sacat=0

 

On page 51 of service manual you can see the steps to perform the fix

 

Hope it helps,

David

Please click on thumbs up for thanks

Please click on accept as solution if answered your question

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.