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‎04-03-2019 11:10 AM

HP Recommended
Product: Example: Stream 11
Operating System: Microsoft Windows 10 (32-bit)

Hello,

My touchpad is not working.  It doesn't show in the device list.

I am told that I need to update the "Driver-Chipset."  Specifically, "Intel Serial IO Driver without Connected Standby Support."

I searched the HP.com and I can only find 64bit file for it.  Needless to say this does not work with my current 32bit setup.  (Yes, I tried to install it anywhere but received "not on this platform" message as expected.

 

The Stream 11 only had 30gig of storage so I installed 32bit Windows 10.

 

Thank you,

1 person had the same question
1 REPLY 1

‎04-04-2019 03:53 PM

HP Recommended

@BlueStream,

 

Welcome to the HP Support Community!

 

What is the product number of your computer?

 

You can download and install all the drivers for your computer from the below link.

 

https://support.hp.com/in-en/drivers

 

As you have mentioned that the touchpad is not working on the computer, I recommend you download and install the touchpad driver from the above link and check if it helps.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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