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‎11-07-2020 10:42 PM

HP Recommended
Product: HP Pavilion - 15

If I could get a link or help on how to fix this problem that would be very much appreciated thank you 

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2020 02:13 AM

HP Recommended

@LuisOrShadw 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                    https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎11-08-2020 02:13 AM

HP Recommended

@LuisOrShadw 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10. Please use Cloud Recovery tool:

 

                    https://support.hp.com/au-en/document/c06162205

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎11-08-2020 10:56 AM

HP Recommended

Thanks for they help one more thing is there a way to remove all of the memory from the hard drive to another new hard drive 

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