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HP Recommended
Omen 15-ax235nd
Microsoft Windows 10 (64-bit)

Product: Omen 15-ax235nd 


For the past few months I've been experiencing inconsistencies with my laptop's battery. For some time i was unable to use my pc without plugging it in as the battery seemingly stopped charging. I figured i would eventually have to replace the battery, but the pc was working fine once the charger was plugged in. 
Then came the inconsistencies. There were moments where the battery seemed to hold a charge only to drop back down to below 10% within minutes after displaying that the battery had an 80% charge. Other times the battery would simply not charge and i was even unable to use the pc even while the charger was plugged in. I would turn on the pc with the AC adapter plugged in only to receive the warning message telling me to plug in the charger. 

In order to make certain that the battery was the problem, I ran a hardware diagnostics test. This test resulted in the following failure Id  for the battery: 
UAGKXW-8B6A40-MFPUQ1-C0C603


Is there a database of some sort where i can see the definition of the failure ID's? I assume not since i was unable to find any online, but i figured that asking here is probably the only other option i had.


Since doing this test I had decided to get a replacement battery as it clearly seemed to be the issue. I opened the back of my PC to confirm for myself exactly what battery i would need to  get and wiggled the battery's connectors a bit( did not disconnect them or remove the battery ). After putting the back plate on i proceeded to purchase the replacement.  The following day i checked the pc again to see how long it would stay on for and to my surprise, it's as if there was never a problem in the first place...
I even ran the hardware diagnostic test again with everything resulting in  "Passed". Again, inconsistent and I don't know how trustworthy the results are given my past experience with the issues.

Is there an online database where i can learn what the following Failure Id means?:

UAGKXW-8B6A40-MFPUQ1-C0C603

 

This may give some clarity on exactly what the problem is .

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

The failure ID codes spend most of their energy providing your notebook's serial number.

 

Since posting serial numbers is not permitted on this forum, we cannot post the link to the failure code website that generates the reports.

 

Here is the failure report generated by the code you posted, minus your notebook's serial number.

 

As you can see from the report, it is of little value in regard to pinpointing a problem.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
UAGKXW-8B6A40-MFPUQ1-C0C603OKXXXXXXXXXX5/7/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The failure ID codes spend most of their energy providing your notebook's serial number.

 

Since posting serial numbers is not permitted on this forum, we cannot post the link to the failure code website that generates the reports.

 

Here is the failure report generated by the code you posted, minus your notebook's serial number.

 

As you can see from the report, it is of little value in regard to pinpointing a problem.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
UAGKXW-8B6A40-MFPUQ1-C0C603OKXXXXXXXXXX5/7/20601PowerAC Adaptor, Battery, Cache Battery Pack, Charger, Power Cord, Power SupplyBattery 1
HP Recommended

Understood. Thanks for the reply!

HP Recommended

You're very welcome.

 

If you ever have a need to have any failure code deciphered, please feel free to post the code, and I will be happy to generate the report for you.

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