Where is the Complaints Department?

[CDrysdale]

Does anyone have any idea how to contact the complaints department? I have to contact them before I go further with my complaint as they have already said they cannot help me. One of the key caps has come off the keyboard and is now lost, I just want a replacement but I was told that I would have to get it fixed by HP and it could take up to 8 - 10 business days. Fair enough they would pick up and drop off, but really that long. I thought they would send out a replacement cap and I could fit it myself. Like a lot of people I work on my laptop every day, so this is an inconvenience. Appreciate if anyone can let me know.

Thanks

[Raj_05]

Hi @CDrysdale,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[clca]

Hi,

Can anyone please give me the details of the complaints department, I bought a laptop and have proof of the date I bought it. The registered warranty in wrong, apparently my laptop is classed as business. I have been sent to every single department on the support system and no-one can help me. Its been 2.5 months now and no-one has yet been able to change the date.  PLEASE CAN SOMEONE HELP ME!!!!!!!!!!!!!!!!

[A_Gayathri]

Hi @CDrysdale,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

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