Where's my 1TB hard drive space

[RayWright]

Okay...so I'm not a computer whiz but I'm not THAT stupid.  I Purchased an HP Laptop from Best Buy because I needed a LOT more hard drive space than my old Dell with it's tiny 128GB.  Salesman was knowledgeable and talked me into the HP 15-da0xxx with it's 1TB hard drive, the i5, 8GB memory and SSD.  Fast forward 3 months to today when I get the low storage warning and I come to find out I only have 128GB hard drive & i3.  Apparently I wasn't paying attention.  HP support advises me this model only has 128GB.  Was the saleman at Best Buy mistaken, scammin me or am I missing something?

[iomare]

Hi,

What is the exact model or product number? Here is HP support page showing how to find it:

https://support.hp.com/ca-en/document/c00033108

Let me know,

David

[RayWright]

Oh, sorry.  The product number is 4BS32UA#ABA

[Huffer · Accepted solution]

That particular model has 128 gigs of M.2 NVME storage. I do not like to disparage the Blue Shirt people so let's just say the quality of support provided varies quite a bit. 

[iomare]

Hi,

What @Huffer says is correct. Anyway, you could upgrade the M2 SSD to a larger M2 PCIe NVMe SSD such as the M2 Samsung 970evo or similar. There is no limit to the capacity.

You could also install a 2.5" hard drive, however, you will need the Hard drive connector board which might not be easy to find. The part number is L20454-001 and you can search online in your country, you will also need the hard drive bracket part number L20455-001 or you could use some double-sided tape.

On page 45 of the service manual, you can see the steps to install drive

http://h10032.www1.hp.com/ctg/Manual/c06147959

However, since you would need those parts, it will most likely be cheaper and the PC will have much higher performance if you replace the SSD with a larger capacity one.

All the best,

David