• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-20-2021 10:14 AM

HP Recommended
Product: HP Envy - 17t-ae100 CTO
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to find a replacement battery for an HP Envy 17t-ae100 CTO and am not able to find an OEM official HP replacement.  I've used the laptops serial number to search through the HP Parts Store but there isn't a battery listed in the parts list for this laptop.  I haven't been able to find a replacement battery searching online either. 

 

The battery was replaced with a third party one from Amazon but is causing a CMOS Reset (502) error when booting up the laptop without the AC adapter plugged in.  I'm thinking this battery is bad and is what is causing the problem.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-20-2021 10:46 AM

HP Recommended

@aluminumtech 

Sorry, but we don't maintain any inventory of what suppliers carry what parts and where those suppliers are located.

 

You can only do what you have already done -- search online for parts suppliers.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-20-2021 10:46 AM

HP Recommended

@aluminumtech 

Sorry, but we don't maintain any inventory of what suppliers carry what parts and where those suppliers are located.

 

You can only do what you have already done -- search online for parts suppliers.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.