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‎05-26-2025 10:37 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-fc0000 (733M2AV)
Operating System: Microsoft Windows 11

I have recently purchased (2year extended warranty+3year Protegent Antivirus+ 1year Accidental Damage Protection) for my new HP laptop through HP care pack store. I have not received any subscription mail or response to find the status of my purchase. i am unable to install/run the abovesaid antivirus in my pc. 

1 REPLY 1

‎05-28-2025 03:52 AM

HP Recommended

@Ananth10, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

You will be receiving a confirmation email when the purchase is confirmed, if purchased from HP Store or Carepack Central. We suggest you please check the spam folder once, and the purchase details (such as antivirus) related email will be generally shared in 48 to 72 hrs post purchase. 

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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