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‎02-09-2021 10:54 PM

HP Recommended
Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

I got a battery notification while starting up my HP Pavilion x360 2-in-1 convertible laptop and after running the battery test I got the 24 digit failure code 9C6J0F-9PJAH8-GXGGRF-C9BT03, I'm not entirely sure what that means other than the battery needs to be replaced, I have been unable to find any replacement parts for it other than the battery listed on impact computers for over $100. Does anyone know exactly what the error code means and where to find a replacement battery? The laptop is a little more than 3 years old.

1 REPLY 1

‎02-12-2021 12:04 PM - edited ‎02-16-2021 02:49 AM

HP Recommended

@Egras

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

 

And, also you can purchase one from online by just entering battery part number: Battery (3-cell, 41-Wh, 3.6-Ah, Li-ion) 916811-855
​​​​​​​
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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