• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-28-2017 03:05 PM

HP Recommended
Product: HP 15AB243CL
Operating System: Microsoft Windows 10 (32-bit)

I want to buy another Battery for this HP Notebook*.  I can't seem to find the exact replacement on the website. They list 13 options, none have the battery numbers on the original.

*Spent about an hour and a half online with customer support and they can't figure out why this battery is not charging all the way, and only lasting a short time. Figured I needed a second battery anyhow, and need to figure this out before the extended warrantee expires.

 

Thanks in advance

1 person had the same question
1 REPLY 1

‎11-28-2017 03:11 PM - edited ‎11-28-2017 03:11 PM

HP Recommended

4-cell, 41 Wh Li-ion

 

(18) Battery (4-cell, 41-Whr, 2.8-Ah Li-ion) 800049-001

 

Inexpensive "compatible" 3rd party battery:

 

https://www.amazon.com/Baturu-KI04-800049-001-15-an050nr-hstnn-lb6s/dp/B01N7K7K9Z/ref=sr_1_3?ie=UTF8...

 

Genuine, actual HP battery:

 

https://www.ebay.com/itm/Genuine-800049-001-K104-HSTNN-LB6R-battery-for-HP-Pavilion-15-14t-17-g-seri...

 

Post back if you need more help or if these sellers can't ship to you.

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.